Privacy Policy

This Privacy Policy aims to inform you, in a fully transparent manner, about how the Cygnes brand collects, uses, stores and protects your personal data when you visit our website, use our services or purchase our products.

By accessing or using our site and services, you agree to our processing activities as described in this policy.

Brand : Swans
Address: 14 rue Gutenberg, 51100 Reims
Email: hello@cygnes.co
SIRET / Registration number: 89876432900030

Data that you provide to us directly

We may collect the following categories of data when you interact with us:

  • name, first name;

  • e-mail address ;

  • telephone number (if provided);

  • postal address (for delivery or invoicing);

  • login credentials (if applicable);

  • history of your purchases or orders with Cygnes;

  • your preferences, interests, user profile (if applicable);

  • any other data that you voluntarily provide (e.g. date of birth, if it is a promotional service).

Data collected automatically

When you browse our site or use our services, we also collect technical or browsing data:

  • IP address, browser type, version, operating system;

  • pages visited, visit duration, clicks, interactions, visit origin;

  • cookies and trackers installed on your device.

Purposes of processing & legal basis

We use your data for the following purposes:

Purpose Data concerned Legal basis
Order management (delivery, invoicing) name, address, contact, purchase Execution of a contract
Managing your customer account, customer relations (after-sales service, returns) contact information, purchase history Performance of a contract / Legitimate interest
Sending newsletters, promotional offers, marketing (if you have consented) Email address, preferences Consent
Improving our products/services, analyzing navigation, usage statistics browsing data, history Legitimate interest
Compliance with our legal and regulatory obligations (accounting, taxation) billing data, transactions Legal obligation

Some data is mandatory to fulfill the service (e.g., delivery address); other data is optional (e.g., marketing interest). If applicable, refusing to provide mandatory data may prevent the order from being processed or access to the service.

Data recipients

Your data may be transmitted:

  • to the people on the Cygnes team authorized to process the data;

  • to our service providers (hosting, logistics, payment, customer service, etc.) as part of the management of our services;

  • to the competent authorities if required by law.

Before any transfer to a service provider, we ensure that the provider offers sufficient guarantees for data protection.

If a transfer of data to a country outside the European Union is envisaged, appropriate safeguards are implemented (e.g. standard contractual clauses).

Shelf life

We retain your personal data only for as long as is strictly necessary for the purposes for which it was collected and to comply with our legal obligations. Examples:

  • data related to an order: indefinitely;

  • Marketing/newsletter data: kept until you unsubscribe;

  • browsing data/cookies: in accordance with the durations set by our cookie policy.

At the end of the retention period, your data will be deleted or anonymized.

Your rights

In accordance with the GDPR, you have the following rights:

  • Right of access : to obtain a copy of the data concerning you.

  • Right of rectification : to correct inaccurate or incomplete data.

  • Right to erasure (“right to be forgotten”): request the deletion of your data, subject to legal or legitimate obligations to retain it.

  • Right to restriction of processing : request to limit the use of your data in certain cases.

  • Right to object : you have the right to object to the processing of your data for legitimate reasons or to marketing.

  • Right to data portability : when processing is based on your consent or a contract, and is automated, to receive your data in a structured format or to transmit it to another controller.

  • Right to withdraw your consent : when the processing is based on your consent (without affecting the lawfulness of the processing before this withdrawal).

  • You have the right to lodge a complaint with the CNIL if you believe your rights have not been respected.

To exercise these rights, please contact us at hello@cygnes.co.

Data security

We implement appropriate technical and organizational measures to guarantee the confidentiality, integrity, availability and resilience of data:

  • Access limited to authorized personnel;

  • secure hosting, encryption of sensitive data;

  • regular backups;

  • ongoing awareness training for our teams regarding data protection.

However, data transmission over the Internet can never be completely secure; a risk remains in this regard.

Cookies and trackers

We use cookies and trackers to:

  • to ensure the proper functioning of the site;

  • remember your preferences;

  • analyze the traffic and usage of our site;

  • to offer tailored content and relevant advertising.

You can configure or refuse cookies via your browser or via our cookie banner.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with an update date . In the event of significant changes, we will notify you by email or the next time you log in.

Last updated: 23/10/2025

Contact

For any questions relating to this Privacy Policy or your personal data:
Email: hello@cygnes.co